FUN PASS FAQ
What is a Funlab Fun Pass?

There are two pass types to choose from – Single or Family and two plan periods – 1 or 3 month. Fun Pass is a rolling subscription charged every 1 or 3 months (depending on plan period subscribed to) from the date of subscription commencement. Monthly, members are given a set allocation of activities across Funlab brands Strike, Holey Moley, Archie Brothers and B. Lucky & Sons available to redeem. View plans here.

How can I subscribe to Fun Pass?

You can subscribe to a Fun Pass plan on our subscription sign up page here.

CAN I HAVE MORE THAN ONE FUN PASS PLAN?

Yes, you can! You can subscribe to multiple passes in one or multiple transactions.

WHAT ACTIVITIES ARE INCLUDED IN MY FUN PASS EACH MONTH?

Click here to view monthly activity inclusions by Fun Pass plan.

ARE THERE NUMBER RESTRICTIONS FOR HOW MANY ADULTS AND CHILDREN CAN USE THE FAMILY FUN PASS?

Family Pass plan is an allocation of activities available to families of all sizes, not specific to a set number of Adults and Children.

CAN I SWAP OUT ACTIVITIES?

Activity inclusions are set quantities of each activity by brand and cannot be exchanged or swapped for other activities, brands or quantities. For example, one or more mini golf allocations cannot be swapped for one or more bowling games.

HOW IS MY FUN PASS MEMBERSHIP CHARGED?

Each month or 3 months (depending on plan period subscribed to) from your Fun Pass subscription renewal date the bank card provided will be charged. If you wish to change your bank card, you can do so in your Stripe account which you can access via your Fun Pass Account under ‘Payment & Subscription’

CAN I SHARE MY FUN PASS MEMBERSHIP WITH FRIENDS AND FAMILY?

Fun Pass membership to be used by membership account and pass holders only, not shared with friends and family.

DO I REALLY GET 10% OFF FOOD AND BEVERAGES VIA THE MR YUM APP IN-VENUE?

Yes, you do! Simply use the mobile number associated to your Fun Pass membership for the discount to automatically apply to list price items. More details about the Fun Pass members exclusive discount can be found here in our Fun Pass Terms of Use.

CAN I BOOK FOR A DATE AFTER MY RENEWAL DATE?

Bookings with Fun Pass can only be made for dates prior to your monthly or 3 month (depending on plan period subscribed to) renewal date.

When can I use my Fun Pass activity inclusions?

Activities can be redeemed after 3pm Sunday. Anytime Monday to Thursday. Fun Pass activity allocations cannot be redeemed Friday, Saturday and before 3pm Sunday. 

ARE THERE TIME RESTRICTIONS FOR CHILDREN?

Children are welcome in the venues, however, we do become strictly over 18 later in the day. Please check our house rules page for each venue to check when they are allowed at the venue.

ARE THERE ANY RESTRICTIONS TO MY FUN PASS?

Yes, there are restrictions such as days of the week and other conditions of use. Please see Fun Pass conditions on our Fun Pass Terms of Use page.

Do my Fun Pass monthly activity inclusions roll over?

Activities unredeemed for the month do not roll over to the following month or any future months. A new set of monthly activity inclusions is loaded each month from renewal date.

How do I redeem activities?

You can redeem activities by entering your Member ID when booking online at our Strike, Holey Moley, Archie Brothers and B. Lucky & Sons websites.

Can I apply multiple Fun Pass memberships when booking online?

Yes! You can even decide which Fun Pass to redeem activities on, and how many of them.

HOW are MY FUN PASS ACTIVITIES ALLOCATED ONLINE WHEN I BOOK?

When booking online at one of our 4 brands, activities available in your Fun Pass inclusions will be automatically allocated relevant to your booking date/time and activities. You are unable to remove Fun Pass activities from your booking. If you do not wish to use all or some Fun Pass activity allocations, you must make a separate booking without Fun Pass Member ID applied.

Where can I find my Member ID?

Sign up Confirmation web page - You will be presented with your Member ID on the confirmation web page when you subscribe to Fun Pass. Your Fun Pass Account - You can find your Member ID once you login to your Fun Pass Account. Simply expand ‘Account Overview’ to view your Member ID. Your Funlab Fun Pass emails - You can find your Member ID on every email you receive from Funlab Fun Pass.

CAN I CHANGE MY FUN PASS PLAN TYPE?

Membership pass type cannot be changed. For example, a Single pass cannot be changed to Family. However, a current membership can be cancelled and a new membership type purchased. As there are no refunds for the month paid ahead, we recommend you cancel your current membership plan type to subscribe to a different membership plan type, you do so at the end of your membership month to get the most of your membership period. This is the same with plan periods. One pass can be cancelled and another pass on a longer or shorter period can be subscribed to after plan period end.

CAN I SUBSCRIBE TO FUN PASS IN OUR VENUES?

We are unable to sign you up to Fun Pass at our venue counters, but our friendly team will be happy to assist you with subscribing via our website using your phone.

CAN I CANCEL MY FUN PASS MEMBERSHIP IN OUR VENUES?

Our venue team does not have the ability to cancel membership in-venue. Cancellations must be made via your Stripe customer account which you can access in your Account ‘Payment & Subscription’ section.

CAN I BOOK AN ACTIVITY WITH MY FUN PASS IN-VENUE?

Booking cannot be made in-venue at the counter, however, you can book an activity via our online booking on our brands website.

WHERE CAN I FIND MY MONTHLY FUN PASS ACTIVITY INCLUSIONS AND WHAT ACTIVITIES ARE AVAILABLE TO REDEEM?

You can see your monthly Fun Pass activity inclusions in your Fun Pass account. Here you will see activities you have left to redeem for your membership month.

CAN I PAUSE MY FUN PASS SUBSCRIPTION?

Unfortunately, you are unable to pause your Fun Pass membership. Membership can only be cancelled, and a new subscription created in future via the Fun Pass online sign up.

CAN AND HOW DO I CANCEL MY FUN PASS SUBSCRIPTION?

You can cancel your membership at any time by selecting ‘Cancel plan’ via your account in our billing services provider Stripes customer portal which you can access by logging into your Fun Pass Account under ‘Payment & Subscription’.Note, cancellation is not immediate. Cancellation will take effect on your set renewal date. If you change your mind prior to this date, in your Stripe Account you can select ‘Renew plan’ and your membership auto-renewal will be reinstated and your membership will continue to roll and remain active after your renewal date.

IF I CANCEL MY FUN PASS MEMBERSHIP BEFORE MY RENEWAL DATE, DO I RECEIVE A REFUND?

As payment is taken for the month or 3 months ahead (depending on the plan period you subscribe to), refunds cannot be given. Fun Pass activity inclusions and privileges will continue until the end of your membership renewal date.

WHERE CAN I FIND MY FUN PASS RENEWAL DATE?

Your Fun Pass renewal date and billing date is 1 or 3 months (depending on the plan period you subscribe to) from sign up date. You can find this date in your Fun Pass Account under ‘Account Overview’

CAN I EDIT MY ACCOUNT DETAILS?

You can edit details such as your name and phone in your Fun Pass Account, however are not able to edit your email as this is part of your account ID. If you are having trouble editing your customer details, please contact our Concierge team on 1300 787 453.

WHAT'S THE DEAL WiTH UNLIMITED ARCADE GAMES?

We don't like to put terms & conditions around fun, but we have to when it comes to 'unlimited'. Unlimited arcade games include timeplay games only. Meaning, you can only play unlimited, selected games within 1 hour. Aside from the below exclusions, there's a wide range of games that apply including motorbikes, air hockey and much more. Exclusions; Timeplay games under Fun Pass doesn't allow you to earn or redeem tickets, and does not include laser tag, Dance Dance Revolution, Big Buck Hunter, Maxi Tune, Taiko, Claw Machines and Skill testers.

Can I subscribe to a mix of pass types and plan periods?

Yes, you can! However, our purchase site only allows you in one transaction to apply one type of plan term – 1 or 3 month plan period. You can however subscribe to a different plan term as a separate transaction. For example: Transaction one: 1 month plan period for Family Fun Pass. Transaction two: 3 month plan period for Single Fun Pass. 

Do I really get 10% off functions and parties?

Yes, you do! Simply call our functions team or submit a party enquiry on a Funlab brand website and add your Fun Pass member ID to the comments section. Website enquiry form: Strike, Holey Moley, Archie Brothers and B. Lucky & Sons.

Couldn’t find the answer to your question here? 

You may find it in our Terms of Use. Alternatively, our friendly Concierge team would be happy to help with your enquiry.