FUN PASS FREQUENTLY ASKED QUESTIONS

What is a Funlab Fun Pass?


Fun Pass is a rolling monthly subscription. For a monthly subscription fee, members are given a set allocation of activities across our Funlab brands Strike, Holely Moley, Archie Brothers and B. Lucky & Sons available to redeem monthly. View plans here.


How can I subscribe to Fun Pass?

You can subscribe to a Fun Pass plan on our subscription sign up page here.


Can I have more than one Fun Pass Plan?

You sure can! you can even buy multiple in one transaction!


What activities are included in my Fun Pass each month?

Click here to view monthly activity inclusions by Fun Pass plan.


Are there number restrictions for how many Adults and Children can use the Family Fun Pass?

Family Pass plan is an allocation of activities available to families of all sizes, not specific to a set number of Adults and Children. Note, some activities such as augmented darts are not available to Children.


Can I swap out activities?

Activity inclusions are set quantities of each activity by brand and cannot be exchanged or swapped for other activities, brands or quantities. For example, one or more mini golf allocations cannot be swapped for one or more bowling games.


How is my Fun Pass monthly membership charged?

Each month on your Fun Pass subscription renewal date the bank card provided will be charged. If you wish to change your bank card, you can do so in your Stripe account which you can access via your Fun Pass Account under ‘Payment & Subscription’


Can I share my Fun Pass membership with friends and family?

Fun Pass membership to be used by membership account and pass holders only, not shared with friends and family. For Child passes, although the customer account is in the name of the Parent or Guardian, the Child (under 18s) as the intended user is able to use the membership


Do I really get 10% off food and beverages via the Mr Yum App in-venue?

Yes you do! Simply use the mobile number associated to your Fun Pass membership for the discount to automatically apply to list price items.
More details about the Fun Pass members exclusive discount can be found here in our Fun Pass Terms of Use.


Can I book for a date after my renewal date?

Bookings with Fun Pass can only be made for dates prior to your monthly renewal date.


Can I use my Fun Pass for Friday and Saturday bookings?

No. Fun Pass is only available Sunday to Thursday.


Are there time restrictions for Children?

Children are welcome in the venues, however, we do become strictly over 18 later in the day. Please check our house rules page for each venue to check when they are allowed at the venue.


Are there any restrictions to my Fun Pass?

Yes, there are restrictions such as days of the week and other conditions of use. Please see Fun Pass conditions on our Fun Pass Terms of Use page.


Do my Fun Pass monthly activity inclusions roll over?

Activities unredeemed for the month do not roll over to the following month or any future months. A new set of monthly activity inclusions is loaded each month from renewal date.


Where can I find my Member ID?

Sign up Confirmation web page - You will be presented with your Member ID on the confirmation web page when you subscribe to Fun Pass.
Your Fun Pass Account - You can find your Member ID once you login to your Fun Pass Account. Simply expand ‘Account Overview’ to view your Member ID.
Your Funlab Fun Pass emails - You can find your Member ID on every email you receive from Funlab Fun Pass.


How do I redeem activities?

You can redeem activities by entering your Member ID when booking online at our Strike, Holey Moley, Archie Brothers and B. Lucky & Sons websites.


Can I apply multiple Fun Pass memberships when booking online?

Yes! You can even decide which Fun Pass to redeem activities on, and how many of them.


How is my Fun Pass activities allocated online when I book?

When booking online at one of our 4 brands, activities available in your Fun Pass inclusions will be automatically allocated relevant to your booking date/time and activities. You are unable to remove Fun Pass activities from your booking. If you do not wish to use all or some Fun Pass activity allocations, you must make a separate booking without Fun Pass Member ID applied.


Can I redeem Fun Pass activities in states other than Victoria?

Fun Pass is only available at Victorian Strike, Holey Moley, Archie Brothers and B.Lucky & Sons venues. In future Fun Pass may become available nationally. Watch this space!


Can I change my Fun Pass plan type?

Membership pass type cannot be upgraded or downgraded. For example, a Child pass cannot be changed to Adult. However, a current membership can be cancelled and a new membership type purchased. As there are no refunds for the month paid ahead, we recommend you cancel your current membership plan type to subscribe to a different membership plan type, you do so at the end of your membership month to get the most of your membership period.


Can I subscribe to Fun Pass in our venues?

We are unable to sign you up to Fun Pass at our venue counters, but our friendly team will be happy to assist you with subscribing via our website using your phone.


Can I cancel my Fun Pass membership in our venues?

Our venue team does not have the ability to cancel membership in-venue.
Cancellations must be made via your Stripe customer account which you can access in your Account ‘Payment & Subscription’ section.


Can I book an activity with my Fun Pass in-venue?

Booking cannot be made in-venue at the counter, however, you can book an activity via our online booking on our brands website.


Where can I find my monthly Fun Pass activity inclusions and what activities are available to redeem?

You can see your monthly Fun Pass activity inclusions in your Fun Pass account. Here you will see activities you have left to redeem for your membership month.


Can I pause my Fun Pass subscription?

Unfortunately you are unable to pause your Fun Pass membership. Membership can only be cancelled and a new subscription created in future via the Fun Pass online sign up.


Can I pause my Fun Pass subscription?

Unfortunately you are unable to pause your Fun Pass membership. Membership can only be cancelled and a new subscription created in future via the Fun Pass online sign up.


Can and how do I cancel my Fun Pass subscription?

You can cancel your membership at any time by selecting ‘Cancel plan’ via your account in our billing services provider Stripes customer portal which you can access by logging into your Fun Pass Account under ‘Payment & Subscription’.
Note, cancellation is not immediate. Cancellation will take effect on your set renewal date. If you change your mind prior to this date, in your Stripe Account you can select ‘Renew plan’ and your membership auto-renewal will be reinstated and your membership will continue to roll and remain active after your renewal date.


If I cancel my Fun Pass membership before my renewal date, do I receive a refund?

As payment is taken for the month ahead, refunds cannot be made. Fun Pass activity incudions and privileges will continue until the end of your membership renewal date.


Where can I find my Fun Pass renewal date?

Your Fun Pass renewal date and billing date is 1 month from sign up date. You can find this date in you Fun Pass Account under ‘Account Overview’


Can I edit my account details?

You cannot edit details such as your name, email and phone in your Account. For changes, please contact our Concierge team on 1300 787 453.


Whats the deal wth Unlimited Arcade Games?

We don't like to put terms & conditions around fun, but we have to when it comes to 'unlimited'. Unlimited arcade games include timeplay games only. Meaning, you can only play unlimited, selected games within 1 hour.
Aside from the below exclusions, there's a wide range of games that apply including motorbikes, air hockey and much more.
Exclusions; Timeplay games under Fun Pass doesn't allow you to earn or redeem tickets, and does not include laser tag, Dance Dance Revolution, Big Buck Hunter, Maxi Tune, Taiko, Claw Machines and Skill testers.